• Definition
• Our approach to CR
• Key impact areas
  - The environment
  - Investing in the community
  - Life at work
  - Our external stakeholders
  - Being a responsible investor
  
• CR report
• CR Committee
• Contacts

Looking forward in 2008

We will carry out a range of activities to embed our new strategy. In 2008 we plan to:

• Increase our people’s understanding of their own strengths and talents by making the StrengthsFinder tool available to all our employees across the Group
  
  
• Give our employees the opportunity to have coaching, advice, guidance and support on how to apply their strengths at work
  
  
• Run events for all employees, highlighting how we can work together to create exceptional customer experiences
  
  
• Rework our recruitment processes to ensure a continued pipeline of talent into our organisation, as well as making the most of our existing talent pool
  
  
• Actively involve our staff association body Connect in defining new employee experiences for our people
  
  
• Develop our global capabilities by increasingly working across borders and using the talent available worldwide
  
  
• Run our Q12 staff opinion survey again, as a way of understanding the levels of staff engagement and areas we need to work on
  
  
• Run one-day ‘Shaping our Future’ events for all our people to engage them with the future direction of the company
  
  
• Roll out a new performance management system building on the work already started with our top 100 leaders